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TERMS AND CONDITIONS

Welcome to Stampa Prints.com

Please keep in view the following rules that will help you through our website's safe and comprehensive use. Your use of our website entails your consent to abide by the mentioned terms and conditions. Even if you are using a particular part of our website, your use of the site would still be governed by these terms and conditions. We solely reserve the right to add and amend to these terms and conditions at any given time; therefore, you should visit this section of the website on a regular basis for a seamless experience.

Client Satisfaction is our Priority

Stampa Prints is dedicated to providing its customers with outstanding service. In case you are not happy with the service offered to you, contact us, and brief your order summary. We have a quality control department that will run a double check to see what went wrong, and we will make sure that we fix the inconvenience caused to you. However, listed below are a few exceptions related to submitting files and shipment that we can’t be held responsible for.

Submission of Files

  • Text errors that include punctuation, spelling, and other mistakes
  • Images that have low quality or resolution
  • Design or selection errors made by the client during a file upload
  • Selection errors related to product type, size, finishing options, and quantity
  • Duplication of orders by customers
  • Incorrect specifications or image orientation during file submission
  • Color match guarantee with the hardcopy proof
  • Delivery delays due to incomplete or inaccurate file submissions
  • Faulty files submitted for die-cutting, folding, scoring, and other similar services

Shipment and Delivery

  • Errors related to the delivery address
  • Undeliverable packages, third-party issues, product damage after delivery to clients
  • The satisfaction guarantee doesn’t imply shipment claims. We would reprint products damaged or lost by the shipping freight company
  • We can ask you to return the original products before reprinting or refunding
  • We are not responsible for the quality of products received after the estimated delivery time or defected or incomplete items

Conditions related to Payment

Prices are mentioned on every product in USD. If you click on buying a service from us, you agree to all the charges that may include shipping, tax, and other expenses. Processing fees would be deducted from your credit card, and the amount will be updated on the website to save you from the inconvenience. Once an order has been placed, it will go to our processing department, and you are liable to pay for the taxes, processing fee, and any other charges. No changes can be made to the design files or production time unless notified. Your order won’t be processed unless we receive the full payment.

Payment Methods

The following are the accepted payment methods to avail of our services.
  • Credit Card
  • PayPal

Terms Related to Color Accuracy

Stampa Prints will try its best to match the color as best as possible with the submitted files; however, the exact intensity can’t be matched due to the ink specifications and printing limitations. However, we give about 90% of the color matching guarantee, and if it’s below that mark, we will get your product reprinted free of cost. However, print jobs without a hardcopy proof won’t be reprinted. For one day delivery, visit our helpline to get a brief on hardcopy proof and other details.

Design Files

The customer is solely responsible for the design files; you are therefore requested to proof read everything before submitting it. Check your Post Office guidelines to get yourself familiarized with the latest mailing restrictions for your artworks. We take the necessary steps to safeguard your artwork files; however, we are not responsible for their loss or damage. Also, you give your consent to the use of images. You are giving your consent that your artwork files won’t contain any material that would give rise to any criminal, civil, publicity, privacy, and intellectual copyrights issue. We won’t print any materials that promote sexuality or violence.

Production Time

Turnaround time counts when your order has been placed, files have been uploaded, and we have received the approval. For next day printing, as discussed above, we need hardcopy approval. If there has been an issue with the file, the turnaround time would again be redefined unless we receive the right artwork. For all the jobs approved by 6.00 PM, turnaround time will count from that business day. We are closed for major holidays and Saturdays/Sundays. These days will be excluded from the production time. The shipping method can also affect turnaround time.

Shipment Terms

We are not liable for the delays caused by the shipping companies. Also, we are not usually the ones that handle the uncertainties that might result from weather and damages. Faulty files may result from delays that we have already mentioned we can’t be held responsible for. Printing turnaround time should be added to the shipping transit time for calculating the exact duration required for the arrival of your products.

Mailing Services

Your mailing details are our property and would only be used as required and instructed by you. We do not intend to sell your mailing information to a third party. Stampa Prints will fix printing and mailing errors as long as these are related to the printing quality. If you want to change the address, please notify us beforehand. Products fitting in one box would be delivered free; all extra items would be charged with handling fees.

Miscellaneous

Refunds are not made once we have started working on your order, so once the order has been placed and processed, we won’t give you a refund. Your product images may be used for any marketing campaign without your prior consent. These Terms and Conditions, along with the custom gift boxes, comprise the entire agreement (collectively, the “Agreement”) between you and each party relating to the subject matter hereof and displaces any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be changed or modified except in writing or by making such amendments or modifications available on this site. If any terms of this agreement are found to be null, illegal, or inapplicable, the validity, legality, and implementation of the remaining conditions will not in any way be affected or restricted. Last Updated: 07-21-2020
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